Localytics incident

Auth0 outage causing SSO 504 error

Critical Resolved View vendor source →

Localytics experienced a critical incident on April 20, 2021 affecting Dashboard, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 07:45 PM UTC
Resolved
Apr 20, 2021, 10:04 PM UTC
Duration
2h 18m
Detected by Pingoru
Apr 20, 2021, 07:45 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Apr 20, 2021, 07:45 PM UTC

    We are currently experiencing an issue with SSO due to the Auth0 outage that has occurred today. The team is awaiting further updates from Auth0 and as soon as we have more details from them, we will update the status page accordingly. Here is the status page for Auth0's outage: https://status.auth0.com/ Please note this is only affecting customers with SSO. Users who have not integrated SSO with their Localytcs account can still sign on normally.

  2. resolved Apr 20, 2021, 10:04 PM UTC

    Auth0 has reported the issue is now resolved. We have also confirmed that accounts with SSO have been able to log into the Localytics dashboard successfully.