Localytics experienced a major incident on May 29, 2021 affecting Dashboard, lasting 23h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2021, 05:00 PM UTC
We are currently experiencing issues with the data being displayed on the dashboard. Our engineering team is actively investigating this and we will provide further updates as soon as we have more details.
- monitoring May 30, 2021, 12:11 AM UTC
Our team has identified an issue with how our data is displayed on our dashboard earlier today. The team has identified what was causing the issue and data is now returning to the dashboard. This restoration will take some time. We are monitoring the data restoring and as soon as this is complete, we will post another update.
- resolved May 30, 2021, 04:22 PM UTC
Our engineering team has confirmed that all the data has been processed and is now visible in the dashboard. The team will continue to monitor our backend and is currently planning to update our systems to avoid situations like this in the future. Please accept our apologies for any interruption to service, and feel free to contact our support team or your Customer Success Manager if you have any questions or concerns.