Localytics experienced a major incident on June 15, 2021 affecting Push Messaging, lasting 20h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2021, 08:49 PM UTC
We have received reports that some push sends are not being received. Our team is aware of this issue and are currently investigating this with the highest priority. As more information is to share, we will update this incident. Thank you for your patience.
- resolved Jun 16, 2021, 05:24 PM UTC
Our engineering team has confirmed that push notifications are back to normal operations. The team will continue to monitor our backend and is currently planning to update our systems to avoid situations like this in the future. Please accept our apologies for any interruption to service, and feel free to contact our support team or your Customer Success Manager if you have any questions or concerns.