Localytics experienced a minor incident on June 18, 2021 affecting Dashboard and Profile API, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2021, 06:16 PM UTC
We currently experiencing issues with CSV and import API uploads into the Localytics Dashboard. Our team is aware of this and is working to resolve this issue as soon as possible. We will update this notification as we have more information. Thank you for your patience.
- monitoring Jun 19, 2021, 01:54 AM UTC
Profile API is now functioning, but processing at a slower rate than normal. We are currently monitoring the recovery of the processing rate.
- resolved Jun 23, 2021, 07:45 PM UTC
Our engineering team has confirmed thatCSV and import API uploads are back to normal operations. The team will continue to monitor our backend and is currently planning to update our systems to avoid situations like this in the future. Please accept our apologies for any interruption to service, and feel free to contact our support team or your Customer Success Manager if you have any questions or concerns.