Localytics experienced a minor incident on June 30, 2021 affecting Dashboard, lasting 8h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2021, 07:28 PM UTC
We have received alerts that the Snowflake server is currently experiencing an outage. Some data may currently be missing due to this. We are currently investigating this issue and will update this status as there is more information.
- monitoring Jun 30, 2021, 07:42 PM UTC
We have been notified that Snowflake has mitigated the issue and have confirmed that our systems are back to normal performance and will be monitoring closely while the outage is being worked to closure. Data that is not visible due to this outage will be restored after we have confirmed the outage has been resolved.
- resolved Jul 01, 2021, 04:11 AM UTC
Our Engineering team has confirmed that all data that was not visible during the time of incident has been restored in the Localytics Dashboard. Please accept our apologies for any interruption to service, and feel free to contact our support team or your Customer Success Manager if you have any questions or concerns.