Localytics experienced a minor incident on July 13, 2021 affecting Dashboard, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2021, 06:10 PM UTC
There have been some reports stating that the Localytics dashboard is performing slow and some charts are not loading completely. Typically, refreshing the browser resolves this issue, or waiting a short amount of time resolves this issue. Our engineering team is aware of this and actively investigating what may be causing this. As soon as we have an update, we will provide more information.
- investigating Jul 13, 2021, 06:11 PM UTC
We are continuing to investigate this issue.
- investigating Jul 13, 2021, 07:40 PM UTC
The dashboard is currently showing a 503 error. The team is actively investigating this and we will provide an update as soon as possible.
- investigating Jul 13, 2021, 08:40 PM UTC
The 503 error is now resolved, and the team is currently working on the degraded performance issue that is appearing intermittently. Thank you for your patience while this is being worked on and we will provide more information as soon as we have an update!
- monitoring Jul 14, 2021, 02:35 PM UTC
The team has implemented improvements to increase the performance of the dashboard. Slowness and issues with charts loading should be more sporadic now and we will continue applying improvements to sustain this.
- identified Jul 14, 2021, 07:28 PM UTC
We have identified an anomaly and will be performing an emergency maintenance tonight (Wednesday, July 14, 2021) at 10:00pm-10:30pm Eastern time. Please note that the maintenance will include a restart of the MySQL server to mitigate performance concerns. During this timeframe, you may experience a degradation of performance within the Localytics Dashboard. Thank you for your patience.
- resolved Jul 15, 2021, 09:42 PM UTC
The maintenance update was successful and our team is no longer seeing a degraded performance in the dashboard. We will continue to make improvements to the dashboard over time to maintain a high level of performance. Thank you for your patience while our team implemented these updates and do not hesitate to reach out to our support team if you need any further assistance!