Localytics experienced a major incident on August 18, 2021 affecting Dashboard, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2021, 02:15 PM UTC
We are currently seeing issues with data in the Usage and Events charts. Our team is actively investigating this and we will provide updates as soon as we have more information.
- investigating Aug 18, 2021, 03:42 PM UTC
Our team has made updates to our systems and the data has started processing. We expect to have all the data ingested by the end of the day. As soon as we have more information, we will reach back out with an update.
- resolved Aug 18, 2021, 05:21 PM UTC
Our team has confirmed that all the data has been backfilled and the issue is now resolved. Thank you for your patience while our team worked on this and please feel free to reach out to our Support team if you need any further assistance!