Localytics experienced a minor incident on August 19, 2021 affecting Dashboard and Import APIs, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2021, 08:13 PM UTC
Our team is working on an issue where large profile uploads are taking a long time to process. This is occurring for both uploads from the Profile dashboard, as well as using the Profile Import API. We will provide updates as soon as we have more information.
- monitoring Aug 19, 2021, 09:36 PM UTC
The profile uploads are now uploading properly and the backlog has been completed. The team is going to continue monitoring this to ensure uploads are working properly.
- resolved Aug 19, 2021, 10:58 PM UTC
The team has confirmed that all profile uploads are working as expected. Thank you for your patience while our team worked on this and please do not hesitate to reach out to our Support team for any further assistance!