Localize incident

Increased error rates affecting the Localize Javascript SDK

Minor Resolved View vendor source →

Localize experienced a minor incident on August 16, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2020, 10:01 PM UTC
Resolved
Aug 16, 2020, 11:00 AM UTC
Duration
—
Detected by Pingoru
Aug 16, 2020, 10:01 PM UTC

Update timeline

  1. resolved Aug 16, 2020, 10:01 PM UTC

    Between 7:04 AM ET and 7:49 AM ET (11:04-11:49 UTC) on August 16, Localize's infrastructure monitoring system notified our team of increased error rates affecting a group of servers responsible for (1) processing phrases ingested by the Localize Javascript SDK and (2) delivering translation dictionary files requested by the Localize Javascript SDK. During this 45 minute time period, the Localize Javascript SDK experienced an interruption of phrase ingestion and translation delivery that affected 8% of customers. We have taken steps to identify and rectify the underlying issue. If you have any questions or concerns, please contact your account manager or email [email protected].