Localize incident

Machine translations are delayed when using the autoApprove feature

Minor Resolved View vendor source →

Localize experienced a minor incident on August 3, 2022 affecting Third-party Translation Ordering, lasting 7h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2022, 07:07 PM UTC
Resolved
Aug 04, 2022, 02:14 AM UTC
Duration
7h 6m
Detected by Pingoru
Aug 03, 2022, 07:07 PM UTC

Affected components

Third-party Translation Ordering

Update timeline

  1. investigating Aug 03, 2022, 07:07 PM UTC

    This incident only affects customers who use the auto-approve option when initializing Localize on their website. While newly found phrases are still being automatically moved to the Published bin, machine translations are not immediately being generated. Machine translations can still be manually ordered, or they will be auto-generated within 48 hours, they just won't be generated immediately. Our development team is actively looking into the cause of this issue.

  2. investigating Aug 03, 2022, 10:30 PM UTC

    We are continuing to investigate the issue.

  3. resolved Aug 04, 2022, 02:14 AM UTC

    The problem was identified and a fix was deployed. Thank you for your patience, the Localize team.