Localize incident

Upstream provider impacting Localize services

Major Resolved View vendor source →

Localize experienced a major incident on November 18, 2025 affecting Localize Library and Translation Management Dashboard and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:06 PM UTC
Resolved
Nov 18, 2025, 07:42 PM UTC
Duration
6h 35m
Detected by Pingoru
Nov 18, 2025, 01:06 PM UTC

Affected components

Localize LibraryTranslation Management DashboardBackend APIPhrase IngestionTranslation Delivery NetworkRealtime Translation DeploymentDashboard File Import & ExportIn-Context EditorContent Delivery Provider

Update timeline

  1. identified Nov 18, 2025, 01:06 PM UTC

    Localize is impacted by the Cloudflare Global Network Experiencing Issues: https://www.cloudflarestatus.com/

  2. identified Nov 18, 2025, 03:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 18, 2025, 03:15 PM UTC

    We rerouted the majority of traffic around Cloudflare, bringing the system back to operational, but degraded. There are signs that Cloudflare is coming back to fully operational. When they are back to stable, we will re-route traffic back through Cloudflare. Degraded performance is related to the intermittent nature of all third-party services. We will continue to watch Cloudflare's status and adjust as necessary. An update will be sent around 11 AM Eastern.

  4. monitoring Nov 18, 2025, 04:11 PM UTC

    We've updated most of our statuses to operational. We are continuing to monitor the situation with Cloudflare and will post updates as they become available.

  5. monitoring Nov 18, 2025, 06:11 PM UTC

    Cloudflare, our upstream CDN provider, has resolved their delivery issues. We have began routing traffic through Cloudflare once again, and will continue to monitor the situation.

  6. resolved Nov 18, 2025, 07:42 PM UTC

    The upstream provider issue has been resolved and functionality is back to normal for all users.