LoanPro Outage History

LoanPro is up right now

LoanPro had 5 outages in the last 2 years totaling 19h 54m of downtime — averaging 0.2 incidents per month.

There were 5 LoanPro outages since July 28, 2025 totaling 19h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status-loanpro.simnang.com

Notice July 4, 2026

Monitoring — AWS Service Event (us-east-1)

Detected by Pingoru
Jul 04, 2026, 08:35 PM UTC
Resolved
Jul 04, 2026, 09:47 PM UTC
Duration
1h 12m
Timeline · 2 updates
  1. monitoring Jul 04, 2026, 08:35 PM UTC

    AWS has reported increased error rates affecting several services in its US-EAST-1 region, including ECS and Fargate task launches and EC2 APIs. These are AWS infrastructure services that LoanPro runs on. At this time, we have observed no impact to the LoanPro application or customer operations. All systems are functioning normally. Our engineering team is aware of the AWS event and is actively monitoring our environment. If we detect any impact to LoanPro services, we will update this status page immediately. You can follow AWS's live updates directly on the AWS Health Dashboard: https://health.aws.amazon.com/health/status

  2. resolved Jul 04, 2026, 09:47 PM UTC

    Resolved: AWS Service Disruption The AWS issues have been fully resolved. All LoanPro systems are operating normally and experienced no degradation during the event. We have verified stable performance across the platform. Thank you for your patience.

Read the full incident report →

Minor May 8, 2026

AWS Service Degradation

Detected by Pingoru
May 08, 2026, 01:54 AM UTC
Resolved
May 08, 2026, 06:44 AM UTC
Duration
4h 50m
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
Timeline · 6 updates

Read the full incident report →

Major July 28, 2025

SaaS - Secure Payment Processing Errors

Detected by Pingoru
Jul 28, 2025, 10:16 PM UTC
Resolved
Jul 28, 2025, 11:03 PM UTC
Duration
47m
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
  1. investigating Jul 28, 2025, 10:16 PM UTC

    We're currently investigating an issue preventing LoanPro (LMS) from sending payment information to SecurePayments. This is impacting our SaaS environment only; VPC (PSaaS) customers are not affected. We'll provide updates as soon as we have more information.

  2. resolved Jul 28, 2025, 11:03 PM UTC

    The root cause of the issue has been identified and resolved, attributed to a database incompatibility. We are now in the process of compiling and transmitting all pending payments for processing via SecurePayments. All current payments are now processing successfully. We will be reaching out to all affected customers individually to provide a specific resolution tailored to their configuration. Your patience during this time is greatly appreciated.

Read the full incident report →