AWS Service Degradation
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
LoanPro Outage History
LoanPro is up right nowLoanPro had 4 outages in the last 2 years totaling 18h 42m of downtime — averaging 0.2 incidents per month.
There were 4 LoanPro outages since July 28, 2025 totaling 18h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
[Informational] Proactive Security Assessment: npm Ecosystem Status: All Systems Operational / No Impact
Timeline · 1 update
URGENT: LoanPro Service Interruption due to AWS Regional Outage
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
Timeline · 15 updates
SaaS - Secure Payment Processing Errors
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
- investigating Jul 28, 2025, 10:16 PM UTC
We're currently investigating an issue preventing LoanPro (LMS) from sending payment information to SecurePayments. This is impacting our SaaS environment only; VPC (PSaaS) customers are not affected. We'll provide updates as soon as we have more information.
- resolved Jul 28, 2025, 11:03 PM UTC
The root cause of the issue has been identified and resolved, attributed to a database incompatibility. We are now in the process of compiling and transmitting all pending payments for processing via SecurePayments. All current payments are now processing successfully. We will be reaching out to all affected customers individually to provide a specific resolution tailored to their configuration. Your patience during this time is greatly appreciated.