AWS Service Degradation
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
LoanPro Outage History
LoanPro is up right nowLoanPro had 12 outages in the last 2 years totaling 34h 54m of downtime — averaging 0.5 incidents per month.
There were 12 LoanPro outages since July 30, 2024 totaling 34h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
[Informational] Proactive Security Assessment: npm Ecosystem Status: All Systems Operational / No Impact
Timeline · 1 update
URGENT: LoanPro Service Interruption due to AWS Regional Outage
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
Timeline · 15 updates
SaaS - Secure Payment Processing Errors
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
- investigating Jul 28, 2025, 10:16 PM UTC
We're currently investigating an issue preventing LoanPro (LMS) from sending payment information to SecurePayments. This is impacting our SaaS environment only; VPC (PSaaS) customers are not affected. We'll provide updates as soon as we have more information.
- resolved Jul 28, 2025, 11:03 PM UTC
The root cause of the issue has been identified and resolved, attributed to a database incompatibility. We are now in the process of compiling and transmitting all pending payments for processing via SecurePayments. All current payments are now processing successfully. We will be reaching out to all affected customers individually to provide a specific resolution tailored to their configuration. Your patience during this time is greatly appreciated.
Potential Service Disruption due to AWS Outage in US-East-1 Region
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
- monitoring Jul 03, 2025, 01:30 AM UTC
We are currently monitoring a series of outages reported by Amazon Web Services (AWS) in their us-east-1 region, which may have the potential to impact services for some of our clients. At this time, we have not received any reports of direct client impact. Our systems are being closely monitored, and we are in communication with AWS to stay informed of their progress in resolving these issues. For the most current and detailed information on the outages, we encourage our clients to visit the official AWS status page: https://health.aws.amazon.com/health/status We will continue to provide updates as more information becomes available or if the situation changes.
- resolved Jul 03, 2025, 02:34 AM UTC
AWS has marked their incident as resolved. No major outages reported in our system.
LoanPro Login Impacting Some Users
Affected: LoanPro - LMS Web Application
Timeline · 5 updates
- investigating Jun 30, 2025, 07:48 PM UTC
We are actively investigating an issue that is preventing agents with Multi-Factor Authentication (MFA) enabled from logging into LoanPro. Our team is working to resolve this as quickly as possible. We will provide updates on our progress here.
- identified Jun 30, 2025, 08:45 PM UTC
Our investigation has pinpointed the problem to a communication gap where our MFA system was not receiving updates regarding our session cache. This led to a misalignment in session validation. Our engineering team is currently developing and deploying a targeted solution to rectify this. We appreciate your patience as we work to implement this fix and restore seamless login experiences. We will post our next update here with further details on our progress.
- identified Jun 30, 2025, 10:37 PM UTC
We are continuing to work on a fix for this issue and will provide more updates as we know more.
- monitoring Jun 30, 2025, 10:46 PM UTC
We have implemented a fix and are monitoring the results. Users should be able to log in with MFA Functionality. We will post more updates on the resolution.
- resolved Jul 01, 2025, 12:58 AM UTC
This incident is now resolved. We're actively working on a solution to enforce alignment between our MFA solution and our session cache. We appreciate your patience while we addressed this issue.
SaaS - Login Issues Reported for some clients
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
- identified Feb 24, 2025, 11:04 PM UTC
We have identified an issue with our MFA service preventing some users with this feature from being able to log in to the SaaS environment. We are looking into the issue and will provide updates here. Please reach out to our support team if you are impacted at [email protected]. All other functions, such as API, payment processing, and loan calculations, are working as expected. Thank you for your patience.
- resolved Feb 25, 2025, 12:25 AM UTC
We have resolved the issue, any impacted client can now log in and resume operations. Thank you for your patience.
LoanPro Login
Affected: LoanPro - LMS Web Application
Timeline · 1 update
- resolved Jan 09, 2025, 09:40 PM UTC
Some users may have experienced difficulty logging into LoanPro between 1:50 and 2:04 pm Mountain Time in the SaaS environment. This has been corrected and all users are now able to access their accounts. API services remained fully operational throughout this period, and all API requests were processed without interruption.
Intermittent Login Issues Due to AWS Outage
Affected: LoanPro - LMS Web Application
Timeline · 4 updates
- monitoring Dec 13, 2024, 02:53 AM UTC
We are aware of an issue affecting some users' ability to log in to LoanPro. This is due to degraded service with Amazon Web Services (AWS) related to their Single Sign On authentication systems. Our internal systems are all operational, and services such as API calls, payment processing, autopays, webhooks, and notifications are unaffected. We are actively monitoring the situation and working with AWS to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause. You are able to view the incident with AWS here: https://health.aws.amazon.com/health/status
- monitoring Dec 13, 2024, 03:22 AM UTC
AWS SSO services appear to be coming back online. We are able to see successful login attempts across all platforms. AWS expects to see increased success rates over the next 60 minutes. We are continuing to monitor, and will provide updates as login services are fully restored.
- monitoring Dec 13, 2024, 04:08 AM UTC
Our internal monitoring tools indicate that login success rates have now exceeded 90%. The AWS login issue is nearly fully resolved. If you are still encountering login difficulties, please refresh your page and attempt to log in again. We will provide a final update once AWS announces the full resolution of the AWS SSO Cognito issue.
- resolved Dec 13, 2024, 04:51 AM UTC
AWS has officially confirmed the full resolution of the SSO Cognito service. We sincerely appreciate your patience and apologize for any inconvenience this may have caused.
Borrower Portal Login Minitoring
Timeline · 2 updates
- investigating Sep 24, 2024, 03:18 PM UTC
We have identified an error with borrowers' inability to log in to the portal. We are currently investigating the issue and will keep this page updated as we learn more.
- resolved Sep 24, 2024, 03:49 PM UTC
This incident has been resolved. Thanks for your patience.
HubSpot Service Degradation - Active Monitoring
Timeline · 2 updates
- monitoring Aug 27, 2024, 03:32 PM UTC
LoanPro is actively monitoring Hubspot's Service Degradation. This currently impacts any clients submitting Support Tickets through the LoanPro Help System. There is no impact on any other LoanPro system performance or functionality. We will provide updates as needed. Clients can monitor this situation directly from the Hubspot status page: https://status.hubspot.com/ Thank you for your patience.
- resolved Aug 27, 2024, 04:20 PM UTC
HubSpot has reported the issue as resolved. No impact on any LoanPro system performance or functionality was observed. The Hubspot status page can be found here - https://status.hubspot.com/ Thank you.
AWS Service Degradation - Active Monitoring
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
Timeline · 2 updates
- monitoring Jul 30, 2024, 11:44 PM UTC
LoanPro is actively monitoring the reported AWS service degradation. While we haven't observed any direct impact to LoanPro system performance at this time, we are closely monitoring the situation. We will provide updates as needed. Clients can monitor this situation directly from the AWS status page: https://health.aws.amazon.com/health/status Thank you for your patience.
- resolved Jul 31, 2024, 05:01 AM UTC
AWS has reported the issue as resolved. No direct impact on LoanPro and its systems was observed. A recap of the AWS outage and impacted systems can be found here: https://health.aws.amazon.com/health/status Thank you.