AWS Service Degradation
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
LoanPro Outage History
LoanPro is up right nowLoanPro had 6 outages in the last 2 years totaling 24h 57m of downtime — averaging 0.2 incidents per month.
There were 6 LoanPro outages since June 30, 2025 totaling 24h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
[Informational] Proactive Security Assessment: npm Ecosystem Status: All Systems Operational / No Impact
Timeline · 1 update
URGENT: LoanPro Service Interruption due to AWS Regional Outage
Affected: LoanPro - LMS Web ApplicationLoanPro - LMS APISecure Payments ApplicationConnections
Timeline · 15 updates
SaaS - Secure Payment Processing Errors
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
- investigating Jul 28, 2025, 10:16 PM UTC
We're currently investigating an issue preventing LoanPro (LMS) from sending payment information to SecurePayments. This is impacting our SaaS environment only; VPC (PSaaS) customers are not affected. We'll provide updates as soon as we have more information.
- resolved Jul 28, 2025, 11:03 PM UTC
The root cause of the issue has been identified and resolved, attributed to a database incompatibility. We are now in the process of compiling and transmitting all pending payments for processing via SecurePayments. All current payments are now processing successfully. We will be reaching out to all affected customers individually to provide a specific resolution tailored to their configuration. Your patience during this time is greatly appreciated.
Potential Service Disruption due to AWS Outage in US-East-1 Region
Affected: LoanPro - LMS Web Application
Timeline · 2 updates
- monitoring Jul 03, 2025, 01:30 AM UTC
We are currently monitoring a series of outages reported by Amazon Web Services (AWS) in their us-east-1 region, which may have the potential to impact services for some of our clients. At this time, we have not received any reports of direct client impact. Our systems are being closely monitored, and we are in communication with AWS to stay informed of their progress in resolving these issues. For the most current and detailed information on the outages, we encourage our clients to visit the official AWS status page: https://health.aws.amazon.com/health/status We will continue to provide updates as more information becomes available or if the situation changes.
- resolved Jul 03, 2025, 02:34 AM UTC
AWS has marked their incident as resolved. No major outages reported in our system.
LoanPro Login Impacting Some Users
Affected: LoanPro - LMS Web Application
Timeline · 5 updates
- investigating Jun 30, 2025, 07:48 PM UTC
We are actively investigating an issue that is preventing agents with Multi-Factor Authentication (MFA) enabled from logging into LoanPro. Our team is working to resolve this as quickly as possible. We will provide updates on our progress here.
- identified Jun 30, 2025, 08:45 PM UTC
Our investigation has pinpointed the problem to a communication gap where our MFA system was not receiving updates regarding our session cache. This led to a misalignment in session validation. Our engineering team is currently developing and deploying a targeted solution to rectify this. We appreciate your patience as we work to implement this fix and restore seamless login experiences. We will post our next update here with further details on our progress.
- identified Jun 30, 2025, 10:37 PM UTC
We are continuing to work on a fix for this issue and will provide more updates as we know more.
- monitoring Jun 30, 2025, 10:46 PM UTC
We have implemented a fix and are monitoring the results. Users should be able to log in with MFA Functionality. We will post more updates on the resolution.
- resolved Jul 01, 2025, 12:58 AM UTC
This incident is now resolved. We're actively working on a solution to enforce alignment between our MFA solution and our session cache. We appreciate your patience while we addressed this issue.