LoanPro experienced a notice incident on July 2, 2019 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2019, 12:53 AM UTC
We have identified an issue which is causing PCI-Wallet requests to have increased latency & timing out in some regions. We are investigating the cause. Service is intermittent in 4 US & Canada regions.
- resolved Jul 02, 2019, 01:27 AM UTC
This issue has been fully resolved, all latency issues have been remedied. This was caused by Authorize.net ANET latency in transaction status updates. We have made an adjustment on our side to not allow ANET latency on status updates to impact PCI-Wallet service. Our team will continue to monitor all systems. No action is needed on the part of our clients. Regards, Simnang Programming Team