LoanPro experienced a minor incident on August 7, 2019 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 07, 2019, 02:25 PM UTC
LoanPro has identified some companies are experiencing latency in the indexing of Elastic Seach values on the Customer & Loan Managers. This means that when a value that displays on the Loan Manager is updated it has latency is refreshing that value on the Loan Manager, such as new loan creates, or numbers updating on a loan account. Our team is working to resolve the issue. This is impacting multiple clients in the LoanPro environment. All latency indexing is being processed to catch up now. No action by our clients is necessary. Regards, Simnang Team
- resolved Aug 07, 2019, 03:17 PM UTC
LoanPro has resolved this issue, however, it was an intermittent issue for the past several hours. All new items to be indexed are flowing well. We have a process that is reindexing all impacted properties over the past 24 hours to catch everything, this will take several hours to process. In the meantime, you may see stale or latent data on the Loan Manager & Customer manager. Regards, Simnang Team