LoanPro incident

Intermittent connection issues logging in

Notice Resolved View vendor source →

LoanPro experienced a notice incident on October 10, 2019 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2019, 12:35 PM UTC
Resolved
Oct 10, 2019, 12:46 PM UTC
Duration
11m
Detected by Pingoru
Oct 10, 2019, 12:35 PM UTC

Affected components

LoanPro - LMS Web ApplicationLoanPro - LMS API

Update timeline

  1. monitoring Oct 10, 2019, 12:35 PM UTC

    We have identified a few unhealthy servers in our load balancer which has caused errors when trying to access the service. These servers have been removed from the cluster & all services are resumed. We will continue to monitor all services. No action is needed to be performed by our clients. Regards, Simnang Team

  2. resolved Oct 10, 2019, 12:46 PM UTC

    This incident has been resolved.