LoanPro experienced a major incident on December 23, 2019 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
LoanPro - LMS Web ApplicationLoanPro - LMS API
Update timeline
- identified Dec 23, 2019, 06:23 PM UTC
We are investigating a service interruption in several regions.
- resolved Dec 23, 2019, 06:30 PM UTC
We have resolved this service interruption. The underlying cause appears to be some unhealthy service in AWS, we are futher investigating the root causes & will make any necessary adjustments. Regards, Simnang Team