LoanPro experienced a major incident on January 9, 2020 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
LoanPro - LMS Web ApplicationLoanPro - LMS API
Update timeline
- identified Jan 09, 2020, 10:22 PM UTC
We have identified in specific regions of the US who are unable to connect to the service, this providing a spotty connection issue, our team is working to resolve this issue immediately. Simnang Team
- resolved Jan 09, 2020, 10:29 PM UTC
This has been resolved in all regions, our team is researching the Root Cause & will post updates via Enterprise Account Managers with all details. Regards, Simnang Team