LoanPro incident

NOTICE: DailyMaint process delayed in SaaS shared environment - causing app latency

Minor Resolved View vendor source →

LoanPro experienced a minor incident on July 27, 2022 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2022, 01:12 PM UTC
Resolved
Jul 27, 2022, 06:57 PM UTC
Duration
5h 45m
Detected by Pingoru
Jul 27, 2022, 01:12 PM UTC

Affected components

LoanPro - LMS Web ApplicationLoanPro - LMS API

Update timeline

  1. monitoring Jul 27, 2022, 01:12 PM UTC

    LoanPro SaaS environment (No PSaaS are impacted), had an event in the AWS platform that delayed the dailyMaint process by several hours. Our team has already identified the core issue & is working to resolve it, in the meantime the dailyMaint process completion will be delayed by several hours compared to its normal completion times. For the next few hours, some Customers will experience delayed response times in the application due to the bottleneck of database resources, others will be unaffected and have normal response times. We will continue to monitor the progress. For an update on where your account is at on progress for the dailyMaint process you can review under the "My Account" on the DM Stats table. LoanPro

  2. resolved Jul 27, 2022, 06:57 PM UTC

    This incident has been resolved.