LoanPro experienced a major incident on June 13, 2023 affecting LoanPro - LMS Web Application and LoanPro - LMS API and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:15 PM UTC
Our internal monitoring has reported that Amazon Web Services is experiencing degraded service resulting in latency and error responses to LoanPro. This degraded service has impacted LoanPro resulting in increased error responses. We are closely monitoring AWS and are working with them to restore full service. We have proactively halted AutoPay processing until all services are restored.
- identified Jun 13, 2023, 07:32 PM UTC
It has been identified that the AWS outage has impacted LoanPro's API Token Authentication as well as Lambda Functions. AWS has reported that they have identified the root cause of the issue inside of their system of envoking AWS Lambda functions and they are actively working to resolve the issue.
- monitoring Jun 13, 2023, 08:40 PM UTC
Our internal monitoring has alerted us that Amazon Web Services disruptions are gradually being restored. We will continue to monitor and update here as full services are back to 100%.
- resolved Jun 13, 2023, 09:05 PM UTC
AWS has informed us that their impacted services are fully restored. We have also confirmed through our own internal monitoring that AWS has restored all critical path systems that LoanPro relies upon. While this incident was out of our control, we sincerely apologize for the inconvenience that this has caused our lenders and we appreciate your support.