LoanPro experienced a minor incident on September 13, 2023 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
LoanPro - LMS Web ApplicationLoanPro - LMS API
Update timeline
- investigating Sep 13, 2023, 09:28 PM UTC
We are currently investigating the issue. Identified Web App & API for our Shared environment are having partial outages. Will update when we have further information. PSaaS environments fully operational.
- investigating Sep 13, 2023, 09:45 PM UTC
Services have been restored and fully operational in our Shared environment. We will be performing a full RCA to address what happened and how to prevent it in the future.
- resolved Sep 13, 2023, 09:46 PM UTC
This incident has been resolved.