LoanPro experienced a major incident on October 4, 2023 affecting LoanPro - LMS API and Secure Payments Application and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
LoanPro - LMS APISecure Payments ApplicationConnections
Update timeline
- identified Oct 04, 2023, 12:38 AM UTC
We are experiencing intermittent authentication errors for API communication at this time. We have identified the root of the issue lies inside of an embedded AWS service. We are working quickly to resolve all API communication and apologize for the inconvenience.
- resolved Oct 04, 2023, 12:58 AM UTC
API Authentication has been fully restored and we are monitoring the results.