LoanPro incident

PCI Wallet - LoanPro Password Issue

Minor Resolved View vendor source →

LoanPro experienced a minor incident on July 24, 2019 affecting LoanPro - LMS Web Application, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2019, 10:17 PM UTC
Resolved
Jul 24, 2019, 10:39 PM UTC
Duration
22m
Detected by Pingoru
Jul 24, 2019, 10:17 PM UTC

Affected components

LoanPro - LMS Web Application

Update timeline

  1. investigating Jul 24, 2019, 10:17 PM UTC

    There is an issue with PCI Wallet passwords not correctly authorizing in LoanPro.

  2. identified Jul 24, 2019, 10:23 PM UTC

    The issue is specifically with Amazon's KMS. Working on a fix.

  3. resolved Jul 24, 2019, 10:39 PM UTC

    The issue is fixed and everything is operational.