LoanPro experienced a minor incident on September 13, 2019 affecting LoanPro - LMS Web Application and LoanPro - LMS API, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 13, 2019, 03:58 PM UTC
LoanPro has identified an issue with latency in processing Async SQS jobs in our connection with AWS. Our team is working to resolve this issue. This appears to be an isolated situation. No action is needed on your part, all jobs will process as soon as the issues are resolved. We will continue to update this thread as the issues are resolved. Regards, Simnang Team
- resolved Sep 13, 2019, 04:48 PM UTC
All backlogged Async jobs have been processed & all systems are back to regular processing speeds. Our team will continue to monitor all systems. No action is needed on our customer's side. Have a great weekend. Regards, Simnang Team