LoanPro Outage History

We are currently monitoring a series of outages reported by Amazon Web Services (AWS) in their us-east-1 region, which may have the potential to impact services for some of our clients. At this time, we have not received any reports of direct client impact. Our systems are being closely monitored, and we are in communication with AWS to stay informed of their progress in resolving these issues. For the most current and detailed information on the outages, we encourage our clients to visit the official AWS status page: https://health.aws.amazon.com/health/status We will continue to provide updates as more information becomes available or if the situation changes.

We have implemented a fix and are monitoring the results. Users should be able to log in with MFA Functionality. We will post more updates on the resolution.

We are aware of an issue affecting some users' ability to log in to LoanPro. This is due to degraded service with Amazon Web Services (AWS) related to their Single Sign On authentication systems. Our internal systems are all operational, and services such as API calls, payment processing, autopays, webhooks, and notifications are unaffected. We are actively monitoring the situation and working with AWS to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause. You are able to view the incident with AWS here: https://health.aws.amazon.com/health/status

AWS SSO services appear to be coming back online. We are able to see successful login attempts across all platforms. AWS expects to see increased success rates over the next 60 minutes. We are continuing to monitor, and will provide updates as login services are fully restored.

Our internal monitoring tools indicate that login success rates have now exceeded 90%. The AWS login issue is nearly fully resolved. If you are still encountering login difficulties, please refresh your page and attempt to log in again. We will provide a final update once AWS announces the full resolution of the AWS SSO Cognito issue.

LoanPro is actively monitoring Hubspot's Service Degradation. This currently impacts any clients submitting Support Tickets through the LoanPro Help System. There is no impact on any other LoanPro system performance or functionality. We will provide updates as needed. Clients can monitor this situation directly from the Hubspot status page: https://status.hubspot.com/ Thank you for your patience.

LoanPro is actively monitoring the reported AWS service degradation. While we haven't observed any direct impact to LoanPro system performance at this time, we are closely monitoring the situation. We will provide updates as needed. Clients can monitor this situation directly from the AWS status page: https://health.aws.amazon.com/health/status Thank you for your patience.

LoanPro Service Status Update We are currently experiencing a service disruption due to degraded performance and an intermittent outage from our payment processing partner, Authorize.net. This is causing some transactions within LoanPro to fail. Who is affected: Clients who use Authorize.net as their payment processor within LoanPro may be unable to process some transactions. Clients who do not use Authorize.net should not experience any service interruptions. What we are doing: While the performance of Authorize.net services are beyond our control, our team is actively monitoring the situation and working closely with Authorize.net to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates on this page as soon as we have more information. For additional information: Please refer to the Authorize.net service status page: [https://status.authorize.net/]