NOTICE: DailyMaint process delayed in SaaS shared environment - causing app latency

Update timeline

1. identified May 28, 2024, 01:20 PM UTC

   LoanPro SaaS environment (No PSaaS are impacted), is experiencing delays in the dailyMaint process by several hours. Our team has already identified the core issue & is working to resolve it. For the next few hours, some Customers will experience delayed response times in the application due to the bottleneck of database resources, others will be unaffected and have normal response times. We will continue to monitor the progress. For an update on where your account is at on progress for the dailyMaint process you can review under the "My Account" tab > Billing & Statements > DM Stats table. LoanPro

2. resolved May 28, 2024, 04:08 PM UTC

   -- Daily Maintenance is complete for all tenants -- LoanPro's proactive monitoring systems detected a temporary performance degradation within LoanPro SaaS during daily maintenance this morning. Upon immediate investigation, the root cause was isolated to a hardware-level event within the AWS infrastructure. LoanPro's systems responded as designed, automatically mitigating the impact and restoring optimal performance. Further analysis confirmed the issue was solely attributed to the physical AWS hardware and not related to any software or code within LoanPro. We apologize for any temporary inconvenience this may have caused. We are actively collaborating with AWS to fully understand the hardware-related event and prevent any recurrence.