LoanPro experienced a minor incident on May 31, 2024 affecting Secure Payments Application, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 31, 2024, 12:05 AM UTC
LoanPro Service Status Update We are currently experiencing a service disruption due to degraded performance and an intermittent outage from our payment processing partner, Authorize.net. This is causing some transactions within LoanPro to fail. Who is affected: Clients who use Authorize.net as their payment processor within LoanPro may be unable to process some transactions. Clients who do not use Authorize.net should not experience any service interruptions. What we are doing: While the performance of Authorize.net services are beyond our control, our team is actively monitoring the situation and working closely with Authorize.net to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates on this page as soon as we have more information. For additional information: Please refer to the Authorize.net service status page: [https://status.authorize.net/]
- resolved May 31, 2024, 01:50 AM UTC
LoanPro Service Status Update: Authorize.net Outage Resolved We are happy to announce that the outage affecting Authorize.net, our payment processing partner, has been resolved. Authorize.net is now processing transactions successfully within LoanPro. We appreciate your patience and understanding during this time. For clients who may have experienced failed transactions due to the outage: Our team is working to resolve impacted payments. If you have any additional questions please reach out to your support representative tomorrow during business hours. We apologize for any inconvenience this may have caused. We will continue to monitor the situation and provide updates on this page if necessary. Thank you!