LivePOS incident

POS Transactions not syncing and activation not working for some customers

Notice Resolved View vendor source →

LivePOS experienced a notice incident on July 25, 2014, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2014, 11:32 PM UTC
Resolved
Jul 25, 2014, 11:32 PM UTC
Duration
—
Detected by Pingoru
Jul 25, 2014, 11:32 PM UTC

Update timeline

  1. resolved Jul 25, 2014, 11:32 PM UTC

    We received calls reporting that the POS is unable to connect (send sales or activate). Our engineers narrowed the problem to one of our servers in the N. Virginia data center that was having intermittent connection. The server was taken offline for inspection. Since LivePOS uses multiple redundancies, the issue only impacted a small number of our customers, and for a short time of 14 minutes. All systems are now 100% operational. We apologies for the inconvenience.