LivePOS incident

Some customers are experiencing Red Logos

Notice Resolved View vendor source →

LivePOS experienced a notice incident on May 1, 2016, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 01, 2016, 04:19 PM UTC
Resolved
May 02, 2016, 04:41 PM UTC
Duration
1d
Detected by Pingoru
May 01, 2016, 04:19 PM UTC

Update timeline

  1. investigating May 01, 2016, 04:19 PM UTC

    We are investigating reports from a small number of customers that are reporting red logos and slow connectivity. We are working with our vendors to pinpoint the problem and resolve it. Updates will be posted here every 30 min on this status page. LivePOS Team

  2. monitoring May 01, 2016, 04:57 PM UTC

    We have determined the issue is the result of high latency (delay) in transaction communication to the LivePOS servers. We have contacted our Datacenter Vendor and they applied a fix that resolved the problem, we are currently monitoring the fix.

  3. resolved May 02, 2016, 04:41 PM UTC

    This incident has been resolved.