LiveKit incident

Connection failures and SIP transfer errors in US Central

Major Resolved View vendor source →

LiveKit experienced a major incident on June 22, 2026 affecting US Central - SIP and US Central - Real Time Communication, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 01:05 PM UTC
Resolved
Jun 22, 2026, 02:40 PM UTC
Duration
1h 34m
Detected by Pingoru
Jun 22, 2026, 01:05 PM UTC

Affected components

US Central - SIPUS Central - Real Time Communication

Update timeline

  1. monitoring Jun 22, 2026, 01:05 PM UTC

    We have begun routing traffic away from US Central to mitigate reports of WebRTC connection failures and SIP transfer errors.

  2. monitoring Jun 22, 2026, 01:59 PM UTC

    Update: As soon as the US Central region became unresponsive around 12:25 UTC, traffic was automatically re-routed to the nearest healthy region. Customers may have noticed failed API requests for approximately 1 minute while the re-route took place. Failed SIP Transfers continued until we finished manually draining the impacted region at 13:09 UTC. We are also investigating impact to Agent Dispatches and will post another update when we know more.

  3. resolved Jun 22, 2026, 02:40 PM UTC

    We are resolving this incident as the mitigation is in place and successful. We have received some reports of self-hosted agents which connect to US Central needing to be restarted in order to continue receiving dispatches and will investigate opportunities to improve this behavior. Apologies for the disruptions and we will follow up with a postmortem as soon as possible.