Litify incident

LRN Performance Degradation : 500 Errors

Minor Resolved View vendor source →

Litify experienced a minor incident on October 9, 2019 affecting Litify Referral Network, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2019, 03:07 PM UTC
Resolved
Oct 10, 2019, 09:13 PM UTC
Duration
1d 6h
Detected by Pingoru
Oct 09, 2019, 03:07 PM UTC

Affected components

Litify Referral Network

Update timeline

  1. identified Oct 09, 2019, 03:07 PM UTC

    There are reports of excessive errors of the type "LRN Error. Status Code 500/Code 503" that are being sent to customers via email from Salesforce (Litify). Please be advised that this error should be ignored, and does not represent a threat to your data. The engineering team at Litify is addressing the issue and we expect the errors to taper off after some changes are made this afternoon. We will post updates as they are available. If you are having issues sending or receiving referrals you may email your issues to [email protected].

  2. identified Oct 09, 2019, 06:05 PM UTC

    In addition to error 500s being received, users are reporting that clicking on "Investigate" in the LRN Web app for incoming referrals is resulting in a red server error. This issue is being worked on by engineering. Please note that this issue is intermittent. As a workaround, waiting a minute, refreshing the page, and trying again should work. We apologize for any inconvenience this has caused and will restore full services as soon as possible.

  3. identified Oct 09, 2019, 08:53 PM UTC

    We are continuing to work on a fix for these issues. If there are any business stopping issues please shoot an email to [email protected] so we can help to resolve.

  4. identified Oct 10, 2019, 04:38 PM UTC

    Thank you for your patience while we continue to investigate and implement a solution. If there are any business stopping issues please shoot an email to [email protected] so we can help to resolve.

  5. monitoring Oct 10, 2019, 07:29 PM UTC

    After some database updates were made around 12pm EDT today, we believe that performance related issues have been resolved. If you are continuing to have issues with LRN performance or server errors, please email [email protected].

  6. resolved Oct 10, 2019, 09:13 PM UTC

    This incident has been resolved.