Litify incident
SpringCM: Document Viewer Issue for some Chrome users
Litify experienced a minor incident on March 3, 2020 affecting SpringCM (Document Storage, Generation and Automation), lasting 20h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2020, 07:28 PM UTC
Some Google Chrome Users are reporting two different issues with the SpringCM Documents Viewer in Salesforce: 1. Clicking a folder may result in a continuous loading box, which does not result in the folder opening 2. When uploading a file, the upload progress bar errors with the message “Your upload failed” These issues have been escalated to the SpringCM team, who are investigating. We apologize for the inconvenience this may have caused. If you are experiencing this issue and you need to upload or access your files, we suggest using an alternative browser, such as Firefox as a temporary workaround. Please verify with your IT if this is an option for you.
- resolved Mar 04, 2020, 03:56 PM UTC
Thank you for your patience while the SpringCM team investigated the issue. The problem is caused by the new "Chrome Same Site Cookies" behavior. You can take the following steps below to solve this problem: 1- On your Chrome Address Bar type "chrome://flags/" without "" 2- A page with flags and a search bar will appear 3- Search for "SameSite by default cookies" 4- Disable this Flag and click Relaunch Chrome The SpringCM team will be working on a fix for a future update that will prevent users from having to make this change.