Salesforce Outage : NA59 : Service Degraded for SOME Litify Law Firms

Update timeline

1. investigating May 13, 2020, 03:29 PM UTC

   Dear Litify Admins. Salesforce is currently experiencing an outage on the NA59 datacenter, which is impacting a small subset of our firms. If all of your users are unable to work right now and are experiencing error messages when trying to load Matters, then likely you are impacted. Most of you receiving this message are NOT impacted. If you are impacted, we suggest that you subscribe to updates from Salesforce regarding this outage here ( https://status.salesforce.com/instances/NA59 ). Click "subscribe" on the top right of the page. Since Salesforce has already identified the outage, you can be sure they are working on this as a URGENT Priority Severity 1 issue and service will be restored ASAP. We apologize for the downtime during this outage. We will keep this post updated on our end as well. Regards, The Litify Support Team

2. resolved May 13, 2020, 03:35 PM UTC

   Dear Litify Admin, If you were impacted by the Salesforce NA59 outage, your issue may have been resolved as Salesforce has listed NA59 as operational. We apologize for sending two emails in such short succession, but we are happy this has been reported as resolved. Thanks again for your patience. We still advice that you subscribe to notifications here ( https://status.salesforce.com/instances/NA59 ) so that you are immediately aware of any future issues. Thanks again, The Litify Support Team