Litify incident

Salesforce Outage : NA134 : Service Unavailable for SOME Litify Law Firms

Notice Resolved View vendor source →

Litify experienced a notice incident on May 22, 2020, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2020, 03:35 PM UTC
Resolved
May 22, 2020, 06:15 PM UTC
Duration
2h 40m
Detected by Pingoru
May 22, 2020, 03:35 PM UTC

Update timeline

  1. investigating May 22, 2020, 03:35 PM UTC

    Dear Litify Admins. Salesforce is currently experiencing an outage on the NA134 datacenter, which is impacting a small subset of our firms. If all of your users are unable to work right now, then likely you are impacted. Most of you receiving this message are NOT impacted. If you are impacted, we suggest that you subscribe to updates from Salesforce regarding this outage here ( https://status.salesforce.com/instances/NA134 ). Click "subscribe" on the top right of the page. Since Salesforce has already identified the outage, you can be sure they are working on this as a URGENT Priority Severity 1 issue and service will be restored ASAP. We apologize for the downtime during this outage. We will keep this post updated on our end as well. Regards, The Litify Support Team

  2. resolved May 22, 2020, 06:15 PM UTC

    Dear Litify Admin, Salesforce has marked this outage as resolved. Root Cause: The problem was caused by a software fault on one node of the database tier. Thanks for your patience while Salesforce worked to resolve this issue. -The Litify Support Team