Litify incident
Litify Inbox : Some Office365 users may be unable to sync
Litify experienced a minor incident on June 24, 2020 affecting Litify Inbox, lasting 22h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 24, 2020, 04:46 PM UTC
It has come to the attention of the Inbox engineering team that a recent Microsoft update is preventing Litify Inbox users from synchronizing email into Litify/Salesforce. This issue is only impacting a small subset of Litify users at the moment. As Microsoft continues to upgrade Office365 accounts the issue will began to impact more Litify Office365 users. The Inbox team has already identified the cause of the issue and is in the process of testing a fix. We apologize for the inconvenience this has caused and will update this outage page with more details on regular basis until the issues is resolved. No action is needed at this time from your end. ~The Litify Support Team~
- monitoring Jun 24, 2020, 08:28 PM UTC
The Inbox Engineering team has released a fix to solve this problem and is monitoring to ensure sync has resumed for office 365 users. Thanks for your patience while this issue was being addressed. ~The Litify Support Team~
- resolved Jun 25, 2020, 03:23 PM UTC
This incident has been confirmed by the Inbox Engineering team and the Microsoft team as resolved