Litify experienced a minor incident on May 11, 2021, lasting 14h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 11, 2021, 09:24 PM UTC
At around 5pm EST, customers have started reporting issues using Litify. An error is being shown "We are down or maintenance". This is impacting all customers as far as we can tell and this is being investigated with Salesforce at an URGENT priority. You do not need to log a ticket with Litify Support as this issue is related to Salesforce. We apologize for the inconvenience and will keep this updated regularly. You may check for status updates at https://status.salesforce.com/.
- investigating May 11, 2021, 11:04 PM UTC
Salesforce has acknowledged the outage on their status page. Due to the Salesforce status page not loading consistently, we are reposting here: ******** Multiple Salesforce Applications Disrupted User Impact: At 21:46 UTC on May 11, 2021, The Salesforce Technology team became aware of an issue impacting multiple Salesforce services. Customers will experience issues while navigating multiple Salesforce services, including the Core application, Marketing Cloud, Commerce Cloud, and Experience Cloud (fka Communities). The impact is also impacting the Salesforce Trust site, status.salesforce.com is not accessible. Path to Resolution: The team is pursuing multiple paths to resolution and is actively investigating to determine the root cause. Next Update: We’ll provide an update in 30 minutes, or sooner if additional information becomes available. ******* https://status.salesforce.com/generalmessages/697
- investigating May 12, 2021, 12:31 AM UTC
**Update** While Salesforce hasn't officially resolved the ongoing outage, we are receiving reports that customer accounts are starting to come back online. At this point, you may attempt to log in to your Firm's org to see if you are able to log in successfully. We will keep the outage as active until further verification from Salesforce of the fix. Thank you for your patience.
- monitoring May 12, 2021, 02:56 AM UTC
Update: Salesforce has not fully resolved the outage, but we believe most if not all Firms are back up and running. Litify will keep this outage notification active until Salesforce resolves the outage. Latest Salesforce Update: The Technology team has identified a clear path to resolution and is making progress in restoring services. We currently don’t have an estimated time on when full recovery is expected. The team is confident that this incident was the result of an internal DNS change. Live update can be follow on Salesforce here: https://status.salesforce.com/generalmessages/697
- resolved May 12, 2021, 11:40 AM UTC
Update: Salesforce has resolved the outage as of 10:08 PM EST, last night. Litify will be marking this incident as resolved. You may review any outage details and post-mortem information here: https://status.salesforce.com/incidents/7175