Litify experienced a notice incident on April 28, 2022 affecting SpringCM (Document Storage, Generation and Automation) and Salesforce CS1 and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2022, 01:51 PM UTC
We have received several reports that the Salesforce Authenticator is down for MFA logins. We are actively investigating with Salesforce.
- identified Apr 28, 2022, 02:51 PM UTC
Salesforce is still working on the issue. We have discovered a workaround, please follow these steps: 1. Log in with username/password. 2. After authentication fails, click the 'Use a Different Verification Method' link. 3. Choose the middle option: Use a code from an authenticator app. 4. Open Salesforce Authenticator and choose the applicable account. 5. Enter the six-digit code from the authenticator.
- resolved Apr 28, 2022, 04:31 PM UTC
Salesforce has resolved the issue.