Litify experienced a notice incident on October 27, 2022 affecting Docrio, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Docrio
Update timeline
- investigating Oct 27, 2022, 04:38 PM UTC
Docrio Email is currently experiencing an issue where users are unable to log in. Users have reported the following error: Connection Failure - Please click here to start over. If you continue to encounter issues, contact your system administrator, or visit Litify Help. We are investigating this issue.
- identified Oct 27, 2022, 04:48 PM UTC
The issue has been identified and we are actively working on a resolution.
- monitoring Oct 27, 2022, 05:07 PM UTC
A fix has been deployed and Docrio Email is operational. We are continuing to monitor.
- resolved Oct 27, 2022, 05:44 PM UTC
We have confirmed that the issue is fully resolved.