Litify incident

Docrio/AWS Outage

Critical Resolved View vendor source →

Litify experienced a critical incident on December 5, 2022 affecting Docrio, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2022, 08:42 PM UTC
Resolved
Dec 05, 2022, 09:15 PM UTC
Duration
32m
Detected by Pingoru
Dec 05, 2022, 08:42 PM UTC

Affected components

Docrio

Update timeline

  1. investigating Dec 05, 2022, 08:42 PM UTC

    Docrio is currently down for a large number of customers due to an AWS internet outage. Clients have reported not being able to preview or download files from Docrio. We will update when we hear more.

  2. monitoring Dec 05, 2022, 09:09 PM UTC

    AWS has reported signs of recovery, which has been confirmed by several clients. We are continuing to monitor.

  3. resolved Dec 05, 2022, 09:15 PM UTC

    AWS has reported this issue to be fully resolved.