Litify experienced a major incident on February 27, 2023 affecting Salesforce Authenticator, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2023, 02:37 PM UTC
We have received several reports of the Salesforce Authenticator being down for MFA logins. We have reached out to Salesforce for investigation.
- investigating Feb 27, 2023, 03:57 PM UTC
Salesforce has noted that initial mitigation efforts have been unsuccessful, and engineers are continuing to investigate. Salesforce had noted the following workaround: Workaround: Customers can authenticate and access Salesforce services by waiting for the connection to time out and using the six-digit OTP (One Time Password) on the Salesforce Authenticator mobile app. This is an authentication option that allows the user to authenticate with a shared encrypted secret password.
- investigating Feb 27, 2023, 03:59 PM UTC
Salesforce has noted that initial mitigation efforts have been unsuccessful, and engineers are continuing to investigate. Salesforce had noted the following workaround: Workaround: Customers can authenticate and access Salesforce services by waiting for the connection to time out and using the six-digit OTP (One Time Password) on the Salesforce Authenticator mobile app. This is an authentication option that allows the user to authenticate with a shared encrypted secret password.
- investigating Feb 27, 2023, 04:00 PM UTC
We are continuing to investigate this issue.
- identified Feb 27, 2023, 06:40 PM UTC
Salesforce believes they have identified the root cause and have been working on the traffic throttle, which is showing improvement. We are continuing to monitor.
- monitoring Feb 27, 2023, 07:15 PM UTC
Salesforce's throttling measures are showing positive results, we've confirmed that the issue is fixed with several Litify clients and are continuing to monitor.
- resolved Feb 27, 2023, 08:09 PM UTC
Salesforce Authenticator is fully functional.