Litify experienced a critical incident on March 22, 2023 affecting Litify Inbox, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Litify Inbox
Update timeline
- investigating Mar 22, 2023, 01:25 PM UTC
Following this morning's Litify Inbox upgrade, clients are reporting the following error message: Your MS Outlook Configuration is no longer supported by Litify Inbox. This is actively being investigated.
- identified Mar 22, 2023, 02:11 PM UTC
The issue has been identified and a workaround is currently being tested.
- monitoring Mar 22, 2023, 02:47 PM UTC
A workaround has been implemented. Affected users will need to restart the Litify Inbox add-in. We are currently monitoring to confirm the workaround.
- resolved Mar 22, 2023, 02:54 PM UTC
We have confirmed that this incident has been resolved.