Litify experienced a minor incident on November 2, 2023 affecting SpringCM (Document Storage, Generation and Automation) and Salesforce CS1 and 1 more component, lasting 7h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 02, 2023, 01:56 PM UTC
Salesforce is currently experiencing issues with the creation of child records from a related list of a parent object. Parent object details are not being populated, preventing the save of the new child record. This can affect a large variety of activities, for example, creating notes. Salesforce has identified that this issue was created from a release. They have tested a rollback, which was successful and are currently working to rollback all orgs. They expect this to take a few hours. Litify Support is continuing to monitor and will provide updates as we see them.
- monitoring Nov 02, 2023, 08:04 PM UTC
Salesforce has continued the rollback of the release that led to this issue. This rollback is now in hour six and we are unable to know what orgs have had a successful rollback. Therefore, we advise continuing to check the creation of child records throughout the day.
- resolved Nov 02, 2023, 09:31 PM UTC
The Salesforce rollback is continuing; however, multiple Litify clients have indicated that the issue is now resolved. The rollback will continue through the evening. If you are still experiencing child record creation issues tomorrow, please reach out to Litify Support.