Litify experienced a notice incident on February 21, 2024 affecting Docrio Email, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Docrio Email
Update timeline
- identified Feb 21, 2024, 03:30 PM UTC
This morning's Docrio Email and Word Add-In release has led to an unforeseen AWS rate limit that has led users to be unable to log in to either product. Our Product & Engineering team has identified the issue and is currently working on a fix. More information will be provided as we have it.
- monitoring Feb 21, 2024, 03:58 PM UTC
The release has been redeployed and a fix put in place. We are currently monitoring and working to confirm.
- resolved Feb 21, 2024, 05:01 PM UTC
The issue is resolved, Docrio Email is fully functional.