Litify experienced a minor incident on October 18, 2019 affecting Litify Inbox, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2019, 01:14 PM UTC
The Litify Inbox engineering team is investigating an issue with the SpringCM/Documents integration within the Inbox sidebar that is preventing any users from authenticating to SpringCM. During the time, users will be able to use the Inbox core application without issue (Matter/Intake email association), however the SpringCM/Documents connector will be disabled. We ask that during this downtime, you upload documents directly within Litify Documents. *This does not have any impact on the SpringCM app within Litify.
- investigating Oct 18, 2019, 01:14 PM UTC
We are continuing to investigate this issue.
- identified Oct 21, 2019, 02:20 PM UTC
The Inbox Engineering team has identified an issue and pushed an update that will allow customers to view SpringCM documents within Litify Inbox. At this time, document upload may not work for some customers. The engineering team continues to work towards a final resolution.
- resolved Oct 22, 2019, 05:33 PM UTC
The Litify Inbox engineering team has resolved this issue. You should now be able to use the SpringCM connector within Litify Inbox. If you still are experiencing issues, please reach out to us at [email protected].