Litify experienced a critical incident on November 13, 2019 affecting Litify Inbox, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Litify Inbox
Update timeline
- investigating Nov 13, 2019, 06:43 PM UTC
We are currently investigating an issue affecting the Litify Inbox product. The engineering team is investigating this on a high priority as service is fully impacted at this time. Updates to follow.
- resolved Nov 13, 2019, 08:29 PM UTC
The Inbox Engineering team had added additional resources to the synchronization system which has in turn resolved any performance degradation that was experienced during the downtime. If issues are continuing to occur for your firm, please let us know by reaching out at [email protected] .