Litify experienced a major incident on January 13, 2020 affecting SpringCM (Document Storage, Generation and Automation), lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2020, 09:05 PM UTC
The SpringCM Technology team is working to isolate a service availability issue, on the application on the NA11 instance as of approximately 2:45 CST. During this time, customers may experience inability to access the application. For live updates, please visit https://trust.springcm.com/
- investigating Jan 13, 2020, 09:22 PM UTC
Litify Admins - This is a reminder that SpringCM is experiencing an issue in one of their datacenters (NA11). During this outage you will likely not be able to access your documents. Their engineering team is working this on a priority one status! There is no need to send any examples at this time to the Litify Support team. You can follow live updates at: https://trust.springcm.com/na11-service-availability-issue We will also relay updates as they become available here, at status.litify.com Thanks for your patience, and we apologize for the inconvenience. The Litify Support Team
- resolved Jan 13, 2020, 09:35 PM UTC
Litify Customers, SpringCM has resolved the issue with the following announcement: "The SpringCM Technology Team has resolved the service availability issue on the NA11/NA21 instances. The problem began at approximately 14:45 CST and was resolved at 15:08 CST. During this time customers may have experienced errors accessing the application, reporting issues on the NA21 instance, as well as other issues that will be identified shortly. A full Root Cause Analysis will be posted on this site in the coming days. We apologize for the inconvenience and for any impact this may have caused your organization." You should be able to access your data as usual now. We apologize for any inconvenience this has caused. Regards, The Litify Support Team