Litify incident

Litify Inbox Outage

Critical Resolved View vendor source →

Litify experienced a critical incident on November 4, 2020 affecting Litify Inbox, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2020, 03:29 PM UTC
Resolved
Nov 04, 2020, 05:56 PM UTC
Duration
2h 27m
Detected by Pingoru
Nov 04, 2020, 03:29 PM UTC

Affected components

Litify Inbox

Update timeline

  1. investigating Nov 04, 2020, 03:29 PM UTC

    We are experiencing a Litify Inbox outage as of 10:00 am EST on 11/04/2020. Check back for updates as we prepare a fix. Thank you for your patience. https://help.litify.com/hc/en-us/articles/360058685273

  2. monitoring Nov 04, 2020, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2020, 05:56 PM UTC

    This issue has been solved as of 12:45pm EST. The root cause was an encryption misconfiguration during the deployment of the Fall '20 Update, which lead to a service outage. Steps were taken to resolve the misconfiguration but it required a re-deployment procedure, which took some time due to a slow encryption process. Once re-deployment was completed, the service was fully restored for both add-in and sync. Thank you for your patience.