Litify experienced a major incident on February 8, 2021 affecting Litify Support, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Litify Support
Update timeline
- investigating Feb 08, 2021, 03:18 PM UTC
The Litify Support ticketing system has been experiencing intermittent service interruptions over the past few hours. This is a known issue and our ticketing vendor is working to resolve this issue. Please be advised that there may be a delay in receiving ticket requests while this issue is resolved. Once the issue has cleared, this notification will be moved to resolved. Regards, The Litify Support Team
- resolved Feb 08, 2021, 06:09 PM UTC
Our vendor has resolved the listed outage and we have observed no further issues with ticket creation in Litify Support.